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How to manage subscriptions and entitlements

Last updated: 7 May 2026

What this does

Manage subscription plans, entitlement allocation, subscription requests, and feature limits that control which IMPACT modules a workspace can use.

Current access and functionality

  • Verified against the current impact-web, impact-client, and impact-marketplace code on 2026-05-07.
  • Subscription and entitlement management is available in impact-web to users with owner or admin access.
  • Subscription pages support plan review, subscription detail, plan selection, cancellation or request flows where enabled, and request follow-up.
  • Entitlement pages support workspace or member entitlement assignment and feature-limit review.
  • Some modules are hidden or disabled unless the matching entitlement is active, such as Channel, Knowledgebase, Scheduler, or AI Advanced functionality.
  • Feature limits can block actions even when a module is visible. Examples include member capacity, AI Employee capacity, or other usage-based limits.

What admins can do

  1. Open the subscription or plan area from the profile, account, or workspace controls.
  2. Review the active plan and subscription details.
  3. Compare available plans where plan selection is enabled.
  4. Submit subscription changes, cancellation requests, or other request flows where the app exposes them.
  5. Open entitlement management for a member or workspace.
  6. Assign, remove, or review entitlements based on purchased capacity and workspace requirements.
  7. Review feature-limit dialogs when an action is blocked by quota or overuse.

Admin checklist

  • Confirm who is authorised to make billing or subscription changes.
  • Review current usage before downgrading or cancelling a plan.
  • Check entitlement allocation after changing plans.
  • Validate module access after applying subscription keys or entitlement changes.
  • Keep support or partner approval records for request-based changes.

Common issues

  • Issue: A module is missing even though the user is an admin. Fix: Check whether the subscription includes the module entitlement.
  • Issue: The user can open a module but cannot create more records. Fix: Review feature limits and current usage.
  • Issue: A subscription change is not applied immediately. Fix: Check whether the change uses a request workflow that requires approval or processing.
  • Issue: A member cannot access an entitled feature. Fix: Confirm both workspace entitlement and member/workspace assignment.

Related

Keywords: subscriptionssettings