What this does

IMPACT sends email notifications for important events — invitations, subscription reminders, payment statements, and more. This article explains what emails you will receive and what actions you can take from them.

Current access and functionality

Verified against the current impact-web, impact-client, and impact-marketplace code on 2026-05-07.

Types of emails IMPACT sends

Invitations

Email	When it is sent	What to do
Workspace invitation	An admin invites you to join a company	Click the link to accept and set up your account
New workspace invitation	You are added to an additional workspace	Click the link to join the new workspace

Subscription & billing

Email	When it is sent	What to do
Subscription expiring soon	Your plan is about to expire	Click the renewal link to extend your subscription
Subscription expired	Your plan has expired	Renew to restore access to paid features
After grace period	Grace period has ended	Renew immediately or data may be affected

Finance & payments

Email	When it is sent	What to do
Merchant monthly statement	End of each month (for marketplace sellers)	Review the PDF attachment for your sales and payout summary
Payment advice	A payout has been processed	Check the settlement details against your records

Security

Email	When it is sent	What to do
Email account OTP	You are linking an email channel account	Enter the one-time password in IMPACT to verify ownership

Assessments

Email	When it is sent	What to do
DASS assessment reminder	An assessment has been assigned to you	Complete the assessment in IMPACT

Managing email settings

Log in to IMPACT Web.
Go to Channel > Account Settings.
You can enable or disable email channel accounts.
Use the status filter to view enabled or disabled accounts.

Note: IMPACT does not currently offer per-email-type preferences. Email channel accounts are managed at the account level (enabled or disabled).

Tips

Always check your spam/junk folder if you are expecting an IMPACT email but have not received it.
Invitation emails contain time-sensitive tokens — accept them promptly.
Subscription reminder emails include a direct renewal link so you can renew without logging in first.
Merchant statements are PDF attachments — download and file them for your accounting records.

Common issues

Issue: Did not receive an invitation email — Fix: Ask the admin to resend the invitation. Check your spam folder. Verify the email address is correct.
Issue: Subscription expired without warning — Fix: Check your spam folder for earlier "expiring soon" emails. Ensure your registered email address is current.
Issue: OTP email not arriving — Fix: OTPs are time-sensitive. Request a new OTP and check your spam folder. If the problem persists, verify your email address is correct in channel settings.

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Topics

Understanding IMPACT email notifications