Understanding the IMPACT mobile app
Last updated: 7 May 2026
What this does
Explains what users can do in the IMPACT mobile app and how it differs from impact-web.
Current access and functionality
- Verified against the current
impact-client,impact-web, andimpact-marketplacecode on 2026-05-07. impact-clientis the mobile app for day-to-day work. It supports personal landing/home views, workspace browsing, tasks, checklists, projects, surveys, members, notifications, settings, marketplace inventory, and selected performance views.- Administrative setup remains web-first. Creating company-wide configuration, managing deep workspace settings, subscription administration, and some advanced project setup should be done in
impact-web. - Mobile access is role-, permission-, feature-flag-, entitlement-, workspace-, and assignment-aware. If a tile or action is missing, the user may not have permission, entitlement, or the feature may be disabled.
- The app supports local storage and background sync for selected task/checklist/survey activity. Users should still reconnect before assuming changes are fully visible to others.
Main areas
- Landing / Home - personal work summary, quick action tiles, bookmarked projects, surveys, notifications, and optional custom home cards.
- Projects - assigned projects, project details, tasks, milestones/phases, risks, documents, surveys, dashboards, and Gantt-style planning where available.
- Tasks - assigned task workflow, Action / Verify / Accept stages, comments, attachments, status changes, and checklist work.
- Checklists - assigned task checklists, workspace checklist references, checklist results, file/image inputs, and offline result syncing.
- Surveys - assigned surveys, survey campaigns, questionnaire responses, and mobile-friendly respondent flows.
- Marketplace - browsing, item details, owned inventory, orders, and importing supported marketplace content into mobile-supported flows.
- Settings - language, theme, password/authentication, environment options where enabled, logout, and account actions.
When to use web instead
- Use
impact-webfor workspace administration, subscription and entitlement management, company settings, bulk setup, and advanced configuration. - Use
impact-webwhen a mobile action is visible as read-only or the mobile app does not expose the create/edit flow. - Use
impact-webto confirm access issues that depend on workspace ownership, admin permissions, or purchased entitlements.
Common issues
- Issue: A mobile tile is missing. Fix: Check selected workspace, role permission, feature flags, and subscription entitlement.
- Issue: A staff user can view information but cannot edit it. Fix: Mobile respects the same permission model as web; some setup actions are admin-only or web-first.
- Issue: Offline changes are not visible to teammates yet. Fix: Reconnect, leave the app open long enough for sync, and refresh the affected task or checklist.