IMPACT

IT Incident Resolution

Carry an IT problem through to a checked fix.

Use IMPACT to record the issue, assign investigation, keep test evidence and confirm the fix with the user before closing the task.

A fix the next person can understand

Report → investigate → test → close

01—03
Record the impact
Follow the checks
Fix and verify
The fix and proof stay together

Sound familiar?

Several people investigate the same problem, but the steps tried and the user’s confirmation are missing when someone takes over.

Put it into practice

Restore access to a shared client folder.

Follow one troubleshooting checklist, from the reported error to a successful access test and a reviewed resolution record.

An IT specialist investigates a reported laptop issue with a colleague.
  1. 01

    Record the impact

    Capture the error, affected users and when it started. Assign the investigation and set the task priority.

  2. 02

    Follow the checks

    Record access, permission and connection checks. Keep findings with the task so the next technician can pick up.

  3. 03

    Fix and verify

    Record the approved correction and test result. Ask the user to confirm that the folder is accessible again.

  4. 04

    Close with a useful record

    The reviewer checks the resolution evidence. Assign any prevention task and retain the troubleshooting notes for future issues.

Let’s walk through your process.

Bring us a task your team knows. We’ll show how to organise the steps, review the results and keep the records.

Book a Demo