IMPACT

KPI Tracking

Connect daily results to the targets that matter.

Use IMPACT’s custom metrics to capture numbers, amounts or yes/no results in checklists. Track them against targets on personal, team and project dashboards.

Targets backed by recorded results

Task results → metrics → targets

42 of 50 issues resolved

  1. 14 / 50Week 1
  2. 28 / 50Week 2
  3. 42 / 50Week 3

Next: review the remaining 8 issues

Sound familiar?

The KPI spreadsheet gets updated just before the review. Managers can see a number, but struggle to find the results behind it.

Put it into practice

Track resolved customer issues against a monthly target.

Define the measure once, capture it in the service checklist and use the dashboard in your regular team review.

A manager and colleague review target and actual figures and note a next action.
  1. 01

    Choose a clear measure

    Define what counts as a resolved issue and who records it. Set the target and review period in a tracker.

  2. 02

    Capture results during tasks

    Link the metric to the service checklist. Record the result alongside the task evidence, instead of rebuilding a monthly list.

  3. 03

    See progress against the target

    Use personal and team dashboards to see recorded results. Discuss the gap and the context behind the numbers.

  4. 04

    Agree the next action

    Assign support or improvement tasks with an owner and date. Review their results at the next check-in.

  • Less month-end data chasing
  • Targets visible to the team
  • Reviews with real examples

Let’s walk through your process.

Bring us a task your team knows. We’ll show how to organise the steps, review the results and keep the records.

Book a Demo